Here you’ll find all the info you’ll need about how we post, ship and
deliver our parcels. If you desperately need your new goodies on a Saturday
ready to party, or you just need some further help, please contact us. We’d love to hear from you!
UK NEXT WORKING DAY DELIVERY
UK Next Working Day Delivery is Free and your order will be delivered
via the Royal Mail Tracked 24 service. The service is between 1-2 working days.
If you order by 5 pm, Monday to Thursday, you should receive your goods the next day. If you order before 5 pm on Friday, your order will be processed and delivered by Monday, orders after 5 pm on a Friday will be processed on Saturday and delivered on Monday. If you order on Saturday or Sunday, you will receive your goods on Monday.
We cannot process or deliver on a Bank Holiday or Sundays.
Order tracking is available by logging into your account.
If you are not around to take delivery of your parcel, a delivery card will
be left and your parcel will be taken to your local sorting office for
collection. Royal Mail may leave it with a neighbour, or in a safe place if
they think it is safe to do so. A delivery card will be left to let you know
this has been done.
UK WEEKEND DELIVERY
Saturday / Sunday delivery is available for FREE, orders must be received
before 5 pm on Friday to be delivered by Saturday.
Republic of Ireland
For peace of mind, DP REZON only offers trackable international delivery. To ROI
the cost is FREE. Deliveries will be made in 2 working days after you
place your order depending on your location.
We cannot process or deliver on Bank Holidays or Sundays.
Any customs or import duties are charged once the parcel reaches its
destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
EU AND WORLDWIDE DELIVERY INFORMATION
For peace of mind, dprezon.co.uk only offers trackable international delivery. To EU destinations the cost is FREE for the rest of the world the cost is FREE.
Deliveries will be made in 5 working days after you place your order depending on your location.
We cannot process or deliver on a Bank Holiday or Sundays.
Any customs or import duties are charged once the parcel reaches its
destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
TERMS OF POSTAGE
In the unlikely event, your item goes missing and does not arrive after 10
working days have passed, dprezon.co.uk will re-ship your order at the company’s expense and claim on your behalf.
If you have purchased a European or International tracked service and in the unlikely event your item goes missing in the post, dprezon.co.uk will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.
Royal Mail doesn’t class an item as lost until 21 days have passed.